Refund & Return Policy
At Contractor Site Solutions, we strive to deliver high-quality services that help contractors grow their businesses. Due to the nature of digital services, our refund and return policy is outlined clearly below.
By purchasing from us, you agree to the following terms.
1. One-Time Services (Non-Refundable)
One-time services such as website design, logo creation, branding, and profile setups are non-refundable once work has begun. This includes partial work, initial drafts, or strategy planning sessions.
If work has not yet started and cancellation is requested within 48 hours of payment, you may be eligible for a full refund.
2. Monthly Software Subscriptions
Subscriptions to SiteSolutions.AI, AI tools, and CRM systems are billed monthly and non-refundable once a billing cycle begins.
-You may cancel or pause your subscription anytime before the next billing date.
-No partial refunds will be given for mid-month cancellations.
3. Website Hosting Plans
Hosting services are billed monthly and may be canceled anytime. However:
-No refunds are issued for partial months or after a billing cycle has started.
-If there is a verified outage or issue on our end, you may request a service credit toward future months.
4. Marketing & Content Services
Ongoing services like Google Ads management, social media posting, review automation, or before/after content editing are non-refundable once the month has begun.
If you cancel within 3 business days of being charged and no services have been delivered yet, we may issue a partial refund or credit.
5. Chargebacks & Disputes
If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to suspend your services and take appropriate legal action.
Please contact us first — we're here to help.
6. Refund Exceptions (Case-by-Case)
In rare cases (e.g. service errors, duplicate charges), we may issue a full or partial refund. To request a refund review, please email us within 7 days of the transaction.
All refund decisions are at our sole discretion.
7. How to Request a Refund or Cancellation
To request a refund, cancellation, or service credit, email us with the following:
-Full Name
-Business Name
-Service Purchased
-Reason for Request
-Proof of Payment or Invoice #
+1 (862)-414-1956
8. Policy Changes
We reserve the right to modify this policy at any time. Updates will be posted on this page with a new effective date. Continued use of our services indicates your acceptance of any revised terms.
12. Contact Information
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